External forces are necessitating fundamental changes to the way insurers do business. To measure the industry’s readiness to take on this challenge, Duck Creek Technologies commissioned Celent to survey carriers’ stances on the pace of change in insurance and the drivers causing this transformation. The results reveal that the P&C industry is undergoing only moderate acceleration of change, despite consumers’ expectations of radical improvements. Individual carriers—from regional insurers to multi-line Tier-1 carriers—have largely struggled to keep pace with demands placed on them by the broader marketplace.
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