The many benefits of claims automation are undeniable - shorter cycle times, reduced costs, and enhanced customer experiences are just the beginning. But as the industry continues to embrace touchless claims handling, insurers cannot forget the importance of maintaining a personal touch when it comes to helping customers in times of need.
Enjoy this recorded webinar and presentation from Duck Creek and SPLICE, Maintaining Empathy in an Era of Claims Automation. Learn more about the challenges and opportunities of automating customer engagement and how to determine the best strategy for your claims organization.
