As Chief Digital Officer at Crum & Forster, Les Hermitt is in charge of information technology and agile transformation, as well as business development and partnerships. Les is working to deliver a modern, digital approach to Crum & Forster’s business systems, improving end-user experiences and back-end processes. Hear Les discusses balancing technology considerations against the ever-changing demands of the small business insurance marketplace. Today, Crum & Forster is using Duck Creek solutions to help achieve this balance.
Leading digital insurance, Duck Creek wants our customers to delight their constituents – from underwriters to claims handlers to agents to insureds – with the best user experience, backed by speed and adaptability for the future.