The digital customer experience is emerging as a top business differentiator in an increasingly competitive insurance landscape.
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The Property and Casualty (P&C) insurance industry is being dramatically transformed by digital technologies, giving insurance carriers the opportunity to improve the customer experience and stay competitive.
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The digital customer experience is emerging as a top business differentiator in an increasingly competitive insurance landscape.
Policy shoppers, customers, and agents are accepting digital self-service as the new normal and meeting them during the digital experience is critical.
Getting prospects to your website is important, but avoiding common abandonment factors is crucial.
Carriers should rethink their engagement strategies as “Digital-First,” with telephony as a backup channel. This transition can be made gradually and is not a “rip and replace” strategy.
Leading Digital Customer Service (DCS) solutions offer proactive and reactive engagements with customers, reducing abandonment and increasing annual premiums.
DCS solutions provide tools to accelerate the sale process with greater opportunity to cross sell and up-sell policies.
Apply your Digital-First strategy to your agents as well — support them during quoting and a range of complex business processes, building agent satisfaction and loyalty.
Apply DCS to your agent-underwriter experience for faster resolution of risk issues and improved relationships.
Select a DCS solution that has broad digital capability and easy integration to your current (or future) telephony solution.