While technology comes with a myriad of flavours and facets, one truth is increasingly self-evident – that the quality of data used by an insurer is closely correlated with its ability to make the most out of market opportunities. Nowhere is this truer than in understanding customer sentiments, and consequently in improving customer experience.
This eBook explores topics that are relevant to insurers wanting to stay competitive, including:
- How telematics has been a game-changer for insurers in driving improved customer experience
- The need to have a capable policy administration system that can configure, coordinate and direct appropriate workflows across disparate systems
- Having the right artificial intelligence or machine learning in place so that customers are asked as few questions as possible
