Are You Riding the Digital Wave?
We live in a digital world, where almost everything can be achieved online – whether it’s buying tailored products, getting a real-time assessment of current digital capabilities, leveraging expert advice, or obtaining consumer recommendations. Yet many brokers and customers feel frustrated that they are not enjoying this customer-centric, digital, omnichannel experience in their daily work.
Insurance Business Australia talks to Johan Nelis of Duck Creek Technologies to find out more about the digital revolution in insurance and the systems that are at the vanguard for delivering a best-in-class digitalised customer experience.
