Remember when making a music playlist meant recording from vinyl onto a cassette tape? Perhaps not… because we live in a streamlined, digitised world where Spotify reigns supreme and even curates your ideal playlists.
The technology to create a fully-digitised, real-time consumer experience is here – but few insurers are using it. In this Insurance Business Australia article, Duck Creek experts Shaji Sethu and Chris Tandy explain why insurers and brokers need to get behind the digital revolution by likening the evolution of the music industry to the current state of the insurance industry.
Read the article to find out more.